At The Helpful Hoops, we offer FREE shipping on all orders within the United States. No hidden fees or extra charges—just straightforward service, every time.
Order Confirmation:
- Immediate Confirmation: As soon as you place your order, you will receive a confirmation email. This means your order has been received and your payment has been pre-authorized.
- Stock Check: Once your order is received, we will verify that the item is in stock and ready for shipment. If your item is on back-order or unavailable, we will void the pre-authorization and contact you via email to discuss alternate solutions.
- In-Stock Items: If your item is available for immediate shipment (typically within 5 business days), we will process your payment and begin preparing your order for shipping.
Order Shipment:
- Shipping Timeline: Once your payment is processed, in-stock items will be shipped within three business days.
- Shipping Confirmation: You will receive a shipping confirmation email, including tracking information, within 24 hours of your order leaving the warehouse. This will be sent to the email address you provided at checkout.
- No Confirmation? If you don’t receive a shipping confirmation email within four business days, please contact us at contact@thehelpfulhoops.com, and we’ll gladly assist you.
Damages During Shipping:
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Inspect Upon Delivery: We highly recommend inspecting the packaging of your item(s) upon delivery. If there is visible damage to the packaging or contents, please:
- Make note of the damage when signing for delivery, or
- Refuse delivery if the damage is severe.
- Accepting Damaged Items: If you accept the delivery and discover damage, please immediately take clear photos of the packaging and the product(s) inside.
- Report Damages: If you received damaged items, email the photos and details to contact@thehelpfulhoops.com within 48 hours of receipt.
- Next Steps: We will work with you to resolve the issue promptly, ensuring you get the correct, undamaged product as quickly as possible.
Damages After Use:
- Items that become damaged after use are not eligible for a return or refund unless covered by a warranty. For more details on warranties, please contact us or refer to the product-specific documentation.
Cancellations:
- If you need to cancel your order, please contact us immediately via email or phone. Cancellations made before shipment will receive a full refund.
- Orders canceled after shipment will be processed under our 30-Day Return Policy, and customers will be responsible for return shipping costs.
Other Important Notes:
- Some products or vendors may have specific return policies, which will be noted in the product descriptions or under product-specific return information.
- Certified pre-owned or used products are not eligible for return or refund.
- Purchases made for the purpose of temporary or one-time use (e.g., trade shows, promotional events) are not eligible for returns. This includes orders placed by event organizers, facilitators, or promotional companies.
For more information, visit our Easy Returns page.